The effect of AI Chatbots on customer service in little to medium businesses is noteworthy.
Introduction: In today's fast-paced digital world, customer service plays a vital role in the success of any business, specifically small to medium businesses (SMBs). With restricted resources and manpower, SMBs typically struggle to provide continuous customer support. However, with the arrival of AI chatbots, these businesses can now enhance their customer service capabilities, optimize operational workflows, and raise customer satisfaction. In this article, we will investigate the impact of AI chatbots on customer service in SMBs, highlighting their effectiveness and continuous availability.