The effect of AI Chatbots on customer service in small-scale to medium enterprises is significant.
Introduction: In today's fast-paced digital world, customer service plays a essential role in the success of any business, especially small to medium businesses (SMBs). With restricted resources and manpower, SMBs frequently struggle to provide round-the-clock customer support. However, with the advent of AI chatbots, these businesses can now enhance their customer service capabilities, improve operational workflows, and raise customer satisfaction. In this article, we will explore the impact of AI chatbots on customer service in SMBs, highlighting their efficacy and 24/7 availability.